Hey there! At Yumie White, we strive to make your skin and your day as bright as possible. However, if for any reason you're not completely in love with your purchase, we've got your back with our 15-day money-back guarantee. If you're not satisfied, just shoot us an email at returns@yumiewhite.com within 15 days of receiving your goodies, and we'll sort things out.

Here’s the scoop for returns:

• Abnormal Skin Reaction: If you experience any unusual skin reactions after using our product, please let us know immediately. A photo of the reaction and a brief description will help us understand the issue better.
• Faulty Packaging: If you receive a product with faulty packaging, such as a broken seal or damaged container, you are eligible for a refund or replacement.
• Defective Product: If the product itself is defective in any way, we want to make it right. Let us know the details and we’ll handle it from there.
• 15-Day Window: Your return request must be made within 15 days of the order tracking status being marked "delivered".
• Proof of Purchase: Provide proof of purchase, like a receipt or order number.

We totally understand that skincare is personal, but personal taste (like if the scent doesn't quite tickle your fancy) won’t qualify for a refund. Sorry, no refunds for trying to make our serum a new dressing for your salad!

When sending items back, we recommend using Registered Post and pre-paying for postage. You’re responsible for the risk of loss, theft, or damage during transit, so insuring your parcel is a smart move. Unfortunately, we can’t be held responsible for parcels lost or damaged in transit if they aren’t insured.

How to Initiate a Return?

To kick off the return process, email our friendly customer service team at returns@yumiewhite.com with your order details and why you want to return the product. Our team will sprinkle some magic and guide you through the process. We promise we won’t take it personally.

Thanks for choosing Yumie White! We’re here to make sure you’re smiling, even if that means giving you a refund.